PO Box 310
Chester, CA 96020
530-816-0184
tandroy@gmail.com

Skills Summary

• Master level experience in HTML, advanced experience with CSS & PHP.
• Master level experience in Microsoft Access database administration.
• Master level experience in Adobe Photoshop and Paint Shop Pro.
• Working knowledge of virtually any Windows OS. In-depth experience with Windows XP.
• Advanced troubleshooting knowledge dealing with internet connections on many types of operating systems (e.g. Linux, Windows 9x/NT/ME/2K/XP, Mac/MacOSX).
• Experience with drafting, including computer-aided drafting with AutoCAD R13 & 2002.
• Experience in a fast-paced call center environment, dealing with a high volume of incoming calls.
• Ability to learn very quickly from hands-on experience.
• Excellent verbal and written communication skills.
• Ability to type 57 WPM with no errors.

Work Experience

• Create and maintain custom web sites for clients in various cities.
• Program interactive, dynamic content on said web sites using PHP.
• Create and implement MySQL databases on said web sites.
• Produce all graphical content for said web sites (as well as other projects) using Adobe Photoshop.
• Troubleshoot general hardware/software issues.

• Compiled & analyzed data acquired from social workers.
• Provided reports and statistics based on data acquired.
• Created & maintained Microsoft Access database for end users to perform data entry.
• Created help file, user's manual, and training course for use of database.

• Entered client contact & categorical date into database.
• Used Adobe Photoshop to create/alter graphics for advertisements.
• Used custom software to map regions of ads to be linked to enlarged versions.
• Performed quality control on coworkers material, verifying data and all graphics.
• Worked graveyard shifts to meet newspaper deadlines.

• Answered incoming calls from business account holders.
• Performed general banking transactions over the telephone.
• Assisted with training of new hires and team members.
• Designed and produced charts to track statistics and production.
• Acted as a lead agent, assisting with delegation and supervision.

• Worked in a call center taking large volume of calls from customers.
• Answered questions & solved problems dealing with internet connectivity.
• Performed over-the-phone walkthroughs of software installation and configuration of home computers for internet service.
• Gained management experience as a Senior Agent.

• Designed and incorporated custom software for accounting, lumber production, etc.
• Performed general PC support and troubleshooting, including repairs and upgrades for better performance.
• Created and maintained statistical analysis database and website. Database created in MS Access, website created with HTML & ASP.
• Assisted in the administration of a Novell Netware 4.11 network of approximately 25 PCs.